Choosing THC Vape COPQ brief
We ship THC vape products to distributors, chain buyers and independent shops. What follows is the material we normally cover in a first conversation: what we hold in stock, how we test it, how it ships, and what happens when a carton arrives damaged.
Published 20 November 2024 · VapeWholesaleHub · Reading time 5 min
After-sales, replacements and reorders
We work with first-time buyers who order between a few hundred and a few thousand units at a time, and we treat both ends the same way: a written specification, a sample you approve, and a production run that matches the sample.
For private label accounts we hold the artwork files and the approval record. Rebranding a line eighteen months later is then a file update instead of a redesign.
Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.
Paperwork, labelling and market rules
Age verification is not only a website problem. Retail packaging, shelf placement and staff scripting all carry compliance weight, and auditors increasingly ask for evidence of all three.
We keep batch codes traceable from carton to production date. When a market authority asks for traceability, a supplier who cannot produce it in an hour becomes a liability very quickly.
Where defects actually come from
Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.
11 separate checks run before a carton is sealed: electrical, mechanical, leak, finish and packaging. Anything outside tolerance is quarantined the same day and reported to you, rather than shipped with a hope and a discount.
- Private label files archived for future rebrands
- Batch codes traceable from carton back to production date
- Mixed SKU cartons to spread first-order risk
- Standing reorder schedule with a fixed cut-off
- Consolidated or split shipping, quoted both ways
- Seven-day defect reporting with replace-or-credit
Where the margin really sits
Custom printing raises the unit price and lowers the marketing cost. For first-time buyers the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.
Payment terms for new accounts are normally a deposit with the balance against the bill of lading. Established buyers on a repeat schedule can move to terms after three clean shipments.
Specification summary
| Volume | 0.5 ml |
| Hardware | Cotton core |
| Thread | 510 thread |
| Airflow | Fixed |
| Window | Side window |
| Packaging | Child-resistant box |
| Minimum order | 50 units per SKU, mixed cartons allowed |
| Lead time | 25 working days after artwork approval |
The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.
Frequently asked
How long does production take?
Around 12 working days after artwork approval for stock configurations, plus transit. Custom runs add roughly a week for tooling and a physical dummy. We confirm the date in writing on the order acknowledgement.
Can we order samples before committing?
Yes. Sample orders are shipped by air express and the cost is credited against your first production order above 60 units. We would rather you handle the sample than approve a specification from a photograph.
Can you ship to multiple locations?
Yes. Split shipments are quoted separately because consolidation and splitting price differently. Tell us the destination list at quotation stage and we will show both options.
Related reading
Need a quotation on THC vape products?
Send destination market, target price and quantity. Same-day reply on working days.
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